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27 Mar 2026
MyChart: doctors are left frustrated and patients panic as NHS trusts roll out hospital records app
US tech giant Epic’s hospital records portal has been rolled out by NHS trusts in England. But amid poor integration with the NHS App and low user literacy, users say it causes as many problems as it solves. Sally Howard reports
In September 2025 a patient sent a digital inquiry to the GP Rachel James’s surgery in south London. The patient had presented at an emergency department the night before, had been discharged, and was asking for an urgent referral to a specialist. James was able to access the emergency department’s notes stating the diagnosis and advice for the patient to contact their GP for a routine referral if symptoms worsened.